A Marketer’s Guide to Agile Development – Three Degrees of Separation

There are many types of seating arrangements you might encounter. Marketers new to Agile may be surprised that there’s actually office furniture specifically made for it. The look is modern, dividers are low, everyone can see and hear each other, and it’s great for fostering collaboration. Not so great when you need to call your doctor and describe that rash, though. A “caves” (private rooms) and “commons” (shared areas) approach can help when folks need more solitude than earbuds or noise-cancelling headphones can provide.

There are many configurations possible, with varying degrees of togetherness between the business and the dev team. Here are some examples:

REAL CLOSE – THE 2011 STATE OF THE UNION ADDRESS

The Public Relations Director sits next to the Scrum Manager. The Business Analyst sits next to the Email Marketing Coordinator. The Lead Developer sits next to the Social Media Manager. And they sip mochachinos and braid each others hair. Metaphorically, anyway. If (a) the dev team wants to commiserate about how clueless the business is or (b) the business wants to kvetch about how mean the dev team was for omitting the flash from the intro, each would have to get up and go somewhere to do it. Way too much trouble. If pair programming is in place, this configuration would be altered somewhat.

SORTA CLOSE – THE SEVENTH GRADE DANCE

The business folks on one side of the building, the dev team on the other side of the building. You share a stretch of carpet, maybe some common areas. Usually there’s a physical divider of some sort – a hallway, an atrium, conference rooms, elevators, a line of tables – something. You peer across the chasm curiously at each other. Bitching and eye-rolling at one another is kept on the down low – you could be caught. Come on, fellow Marketers. Grow a pair and cross over, it’s not that far. It’s dev – not Alderan.

SORTA CLOSE NOT REALLY – MARKETING IS VENUS, DEV IS FROM MARS

Separate buildings. Or cities. Try countries. This is where the commitment to collaborate really, really has to be there. Distributed teams are increasingly common, but here I’m really talking about dev teams separated from their business counterparts. Do the fly-ins – the team building events – the good video conferencing equipment. You’ll be fighting the “Us’ and “Them” syndrome. That battle isn’t the place to pinch pennies. Spend the money, and be vigilant.

A Marketer’s Guide to Agile Development – Why the Numbers Still Don’t Match

So you got a business intelligence system. It’s gonna be great! No more frustrating meetings where you spend half an hour wrangling over whose sales number is right! One source of truth, pure and simple! Suckerrrrr. Like Oscar Wilde said, the truth is never pure and rarely simple.

For instance, your BI system will have selectable date ranges – Harry will pick Monday through Sunday, Sally will opt for Sunday through Saturday, and they’ll both label it as “last week” on their slides. And then, there’s the problem of departmental myopia.

The data:

The Simple Question: How many widgets did we sell last week?

BUSINESS INTELLIGENCE TEAM

Ten. You put ‘WDGT’ in the prompt box. There’s ten of those. Where did the other two go? I don’t know, but feel free to put in a ticket and we’ll look into it after the tomorrow’s sprint 5 release.

FINANCE

Four. The ones with the MarginBuster promo are zero margin, so they aren’t really sales. Damn those Marketing guys…

MARKETING

Eight. Our MarginBuster promo code brought in eight sales. Gotta run, getting my chest waxed this afternoon.

WEB ANALYTICS

Three. WebTrends says three. Offline sales? Uh, geez, I seem to have left my abacus at home, bro. No taggie, no countie.

OPERATIONS

Eleven. One canceled. Sales guaranteed him the widget would get him first position on Google for the term “cool”.

FULFILLMENT

Four. We don’t count the load if it ain’t in their abode. If it ain’t come to fruition, you don’t get your commission. If it ain’t off the truck, it’s not worth a…well, we don’t count it yet.

SALES

Twelve. Gimme my bonus.